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FAQ

DO YOU ACCEPT RETURNS?

HOW DO YOU MAINTAIN A COMMITMENT TO BEING SUSTAINABLE?

Well firstly - preloved books! Every time you buy second-hand, you could be saving a book from landfill. Bin Chicken Books uses as little packaging as possible to mail out your books. We use Heropacks which are 100% compostable in a home compost and wrap your books in brown craft paper (that we hope you'll use again!) If you order a larger number of books you will receive them in an AusPost mailer box - you can reuse that again too!

DO YOU ACCEPT DONATIONS?

YES! If you have books you're looking to donate please get in touch with me by emailing sophia@binchickenbooksbrisbane.com or DM me on IG @binchickenbooks and we can have a chat about your books! Please note that I do not accept adult non-fiction unless with the exception of some contemporary memoir. 

WHAT CONDITION ARE THE BOOKS?

I only source the best quality books. With the exception of the baby board books (whose insides are lovely but they do wear their love a little more on their sleeves) all the preloved books at Bin Chicken Books are either great or excellent as new condition. Some you might not even know had already been loved, unless you're lucky enough to get one with a handwritten inscription to add to the preloved love!

CAN I BUY BCB GIFT CARDS?

Yes of course! Please do! Sustainable, small business and an Aussie local - we were meant to be together! You can purchase gift cards with personalised messages in a range of $values - get started here!

Hosting an Instagram giveaway? Why not go with Bin Chicken Books for your prize of choice! Follow the link above to see your options or send me DM on Insta @binchickenbooks

Bin Chicken Books Brisbane complies with refunds and returns in accordance with the Australian Consumer Law and on the terms set out in our refund Policy. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

CAN YOU SOURCE SPECIFIC BOOKS?

A little bit yes but I can't guarantee it! You can make requests and if I do find a book that you've requested I will let you know though I can't commit to a time frame. If you've really got your heart set on something specific, I can help find it for an additional cost.

WHAT'S THE DEAL WITH SHIPPING?

CAN I PICK UP MY ORDER IN PERSON?

Absolutely YES! What a wonderful way to save even more of our carbon footprint. If you're Brissy based and you want to come and get your books in person, just select the option to Pick Up at the check out then send me an email on sophia@binchickenbooksbrisbane.com or DM me on IG @binchickenbooks to arrange collection!

Bin Chicken Books uses Australia Post to ship all your orders and offers a $10 flat shipping rate on all orders. Orders are posted within 3 business days of purchase, and you will receive a shipping confirmation once they're on their way to you! 

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STILL DON'T HAVE ALL THE ANSWERS?

send us a message, let's see if we can figure it out!

Chat soon!